We use our extensive knowledge and experience to date every item in our stock, based on the information available to us. The vast majority of items in our stock pre-date the hallmarking act (1973). If a full hallmark is not present, we estimate the age of items based on the evidence available. This is not an exact science and should not be treated as such. Where stones are mounted in jewellery, we use our expertise to estimate the weights, colours and clarity, but again these are approximations and this should be considered prior to purchase. All Diamonds in our stock are natural untreated stones to the best of our knowledge. Coloured gemstones are commonly subject to various industry standard treatments, many of which will be undetectable by us. If we have prior knowledge of any treatment of any kind, we will endeavour to make our customers aware of this prior to sale.
All the items that we sell are in good condition, to the best of our knowledge. We ask our customers to check all items purchased from or repaired by us before leaving the premises. If you are unhappy about the condition of any item please contact us as soon as possible and we will do our best to carry out whatever repairs are deemed necessary to bring the item up to your expectations. Please note that we are not able to accept returns on any items that have been altered or repaired by a third party. It is the nature of antique/ second hand jewellery that there will be a certain amount of wear and tear and items are priced to reflect this. If an item is found to be faulty or inadequate after purchase we reserve the right to decide whether or not this is due to post sale mistreatment, and whether or not to accept the item for return or repair without charge
Due to the nature of our business, items on our website may go out of stock before we are able to remove them from the site. Should this occur, we will notify you as soon as possible. We make every attempt to show correct and up to date information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honour any incorrect prices. In addition to this, due to the fluctuation in gold prices Andrew R Ullmann Ltd reserves the right to alter the price of gold jewellery without prior notice. Under no circumstances will Andrew R Ullmann Ltd be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages.